Frequently Asked Questions
About the massager
Will it fit my hand?
It's designed to fit most adult hand sizes and works on either the left or right hand.
How warm does it get?
It has several heat levels, from gentle warmth to cozy-warm. It's designed for comfort, not intense heat. Always start on the lowest setting.
How long does the battery last?
A full charge lasts several 15-minute sessions. It charges via USB-C with any standard USB phone charger.
Is it a medical device?
No. It's a personal relaxation and comfort product and isn't intended to diagnose, treat, cure or prevent any medical condition. If you have a medical condition, are pregnant, or have an implanted device, please talk to your doctor before use. See our Product Safety page.
How often can I use it?
Up to 15 minutes per session. The device switches off automatically at the end of each session.
Orders & shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery to the US typically takes 7–15 business days after that. See our Shipping Policy.
Where does my order ship from?
Orders ship from our partner fulfillment centers, some of which are located outside the US. That's why we're upfront about delivery times.
Will I get a tracking number?
Yes. Every order includes tracking, emailed to you as soon as your order ships.
Will I pay customs or extra fees?
The price you see at checkout is the price you pay for US orders. If you're ever asked to pay an unexpected fee on delivery, contact us and we'll make it right.
Can I change or cancel my order?
Email us within 12 hours of ordering and we'll do our best to update or cancel it before it ships.
What if my order is delayed?
If we can't ship your order within the timeframe stated, we'll let you know by email and you can choose to cancel for a full refund.
Returns & support
Can I return it?
Yes. Request a return within 30 days of delivery for unused items in original packaging. For hygiene reasons, used items can only be returned if they're defective. See our Refund Policy.
What if it arrives damaged or stops working?
Email us a photo within 14 days of delivery and we'll send a free replacement or a full refund.
Can I send it as a gift?
Yes. Just enter the recipient's address as the shipping address at checkout.
Is my payment secure?
Yes. Payments are processed through Shopify's encrypted checkout. We never see or store your full card details.
How can I contact you?
Visit our Contact page. A real person replies, usually within 24 hours on weekdays.