Refund policy
Our Comfy Promise We want you to love everything in your Comfy Crate order. If something isn't right, we'll make it right.
30-Day Returns You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging.
To start a return, email us at mtn3030@gmail.com with your order number and the item you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns sent without authorization can't be processed.
Return shipping costs for change-of-mind returns are the customer's responsibility.
Damaged, Defective or Wrong Item If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, whichever you prefer.
Items We Can't Accept
- For hygiene reasons, personal-care items that have been used can't be returned unless they are defective.
- Gift cards and items marked as final sale.
Refunds Once your return is received and inspected (or your damage claim is approved), we'll email you and issue the refund to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.
Cancellations Need to cancel? Email us within 12 hours of placing your order. Once an order has shipped, it can no longer be cancelled, but you can still return it under this policy.
Questions? We're here to help: mtn3030@gmail.com